VoIP works just like a regular phone with just one key difference — how the phone call actually gets to your telephone. Instead of using the high priced telephone company's wiring, VoIP routes your phone calls directly to your telephone using your high speed internet connection. You hear a dial tone and make your phone calls just like you've always done. What's changed is that you don't pay a big bill to use the phone company's wires.

What is VoIP?

VoIP, or Voice over Internet Protocol, is a technology that enables people to use the Internet as the transmission medium for telephone calls. Voice data is sent in packets through your high-speed Internet connection rather than by traditional POTS lines (Plain Old Telephone Service). VoIP is significantly less expensive than typical telephone long distance packages, plus one high speed Internet connection can serve for multiple phone lines with no loss in functionality, reliability, or voice quality.

If I use VoIP, who can I call?

Anyone and everyone! Any local phone, mobile phone, long distance, or international number — if a number can be dialed, you can call it with VoIP. And if you have domestic long distance included, you can say goodbye to your long distance bill as well. Like to call Internationally? No problem! Phone calls are crystal clear and with our amazing International rates, you can save more than 50% over traditional rates.

How will I know if I get a phone call?

When you get a phone call, your phone will ring just like normal. VoIP works exactly like you're used to — all we've done is replace the high priced phone lines with voip's low cost, high speed internet service.

Glossary

Bandwidth

Bandwidth is the amount of data that can be sent over a communications channel in a fixed period of time. The higher the channel’s bandwidth the more information it can carry. It can be stated in bits per second (bps), kilobits per second (kbps), or megabits per second (mps). Voip Providers states bandwidth in kbps and recommends at least a 120 kbps upstream and downstream for Voip Providers service.

Blocking 900/976

All calls to 900, 976 and related phone numbers are automatically blocked for your protection.

Broadband

Broadband is high-speed Internet access that you get through a cable or DSL modem. It has a continuous connection to the Internet at much faster speeds than dial-up. With SunRocket service, high-speed broadband connection is needed.

C

Cable Modem

A cable modem is a device supplied to you by your local cable company that connects you to the Internet. It provides high-speed Internet access.

Caller ID

Lets you view the number of each incoming call on your handset's display unit.

Call Logs

Use a simple web interface to see a list of all incoming, outgoing, and missed calls for each of your Voip Providers numbers.

Call Return

Retrieve and call the telephone number of your last incoming call by dialing *69.

Call Waiting

Allows you to accept an incoming phone call while you are on the phone. Put the first call on hold while you answer the second call.

Call Waiting ID

Signals another incoming call with the name and number of the person calling.

D

Do Not Disturb

Limit unwanted interruptions by enabling Do Not Disturb. This feature will prevent incoming calls from ringing through. Instead calls will be directed straight to Voicemail. Turn Do Not Disturb on and off by logging onto your myVoip Providers panel.

DSL

DSL stands for Digital Subscriber Line. It is a technology that provides a high-speed Internet connection over ordinary copper telephone lines.

E

Enhanced 911

The type of Emergency Service provided by Voip Providers to all new members.

With Enhanced 911, your call is routed to the Public Safety Answering Point (PSAP) supporting the service address you registered with your account. The emergency operator receives name, address, and originating phone number of the caller. With this service, the caller does not need to verbally give their location to the operator.

While Enhanced 911 is the most advanced form of Emergency Dialing Service available, there are some limitations when it is provided by a VoIP provider as Voip Providers. Therefore, you should always have an alternative means of accessing emergency service.

F

Find Me/Follow me/Call Hunt

Allows incoming calls to "find you" at multiple phone numbers, one after another. If you don't pick up at one number the call will move on to the next number until either you pick up or the call terminates at Voicemail.

H

Household Number

Your Household Number is a lot like the home telephone number you may use today. This will be the number that displays on Caller ID when anyone makes an outbound call from your home.

I

International Call Blocking

Control unwanted per minute costs by blocking international dialing from your myVoip Providers panel.

Internet Phone Service

Internet Phone Service is a service provided by Voip Providers. You can make and receive calls using your high-speed Internet connection, and save up to hundreds of dollars on your home phone service.

Internet Telephony

Also called IP Telephony, Internet Telephony uses the Internet rather than the traditional telephone companies copper wire infrastructure to make and receive phone calls.

IP Telephony

See Internet Telephony.

L

Local Number Portability (LNP)

Local Number Portability (LNP) is the process that enables you to change your telecommunication service provider, but keep your phone number.

O

Outbound Caller ID Blocking

Prevent your name and telephone number from appearing on your call recipient's Caller ID display by dialing *67 before the phone number. 

P

Power Source

Plugs into a regular home outlet and supplies power your equipment.

Power Cycling

Unplugging your device and keeping it off for at least 30 seconds, this procedure resets the device.

R

Risk-Free Guarantee

Our risk-free, money back guarantee. If you are canceling within the first 30 days of purchase and have used less than 300 minutes, you qualify for Voip Providers’s 30-Day Money Guarantee. However, if you purchased your equipment from a retailer and would like a refund for that equipment, you will need to follow that retailer's return/exchange policy. Voip Providers will refund your money if you cancel within the first 30 days (international usage is not included).

Router

If you use a router to send broadband data between multiple computers or to enable a wireless card, Voip Providers Service will still work. Some Voip Providers equipment requires a router to share Internet connection. Check the packaging for system requirements.

T

Terms of Service

Voip Providers Terms of Service are available for review anytime online. You will need to agree to them in order to complete your order. This agreement may change from time to time and the newest version will always be posted to the Terms of Service online.

Three-Way Calling

Add a third line to any established call and create a three-way conference call.

U

Unlimited Local and Long Distance Calling

The Voip Providers Annial and Monthly Editions allow you to make unlimited calls to anywhere in the U.S. and Canada anytime of day.

V

Voicemail

Voip Providers Voicemail does so much more for you than an answering machine. Now you can listen to your messages on your phone or through your computer. 

Voice Over IP (VoIP)

The technology that makes Voip Providers's service work. VoIP enables the transmission of voice data over the Internet using a voice adapter.