Phone Power Reviews

4.125


Phone Power is one of the fastest growing VoIP companies in the country. We know why. Besides their very aggressive pricing, we found their customer support to be excellent and extremely responsive.  We placed several calls to their customer service and the calls were answered quickly and courteously with USA based employees.


One of our favorite Phone Power offers is the monthly unlimited calling which is only $14.95 per month for 24 months. It offers unlimited inbound and outbound calls in the USA and Canada. One of the best parts of this offer is that there is no activation fee which we really like. All VoIP companies require an Internet phone adapter to use with your broadband Internet connection. Phone Power leases this to you for free, you only need to pay the shipping & handling of $14.95 to have it shipped to you. In addition, they offer a free "cloned" line which allows you and another member of your household to have 2 completely separate outgoing calls at the same time even though you will only have 1 phone number. For those who only want a month to month plan, you can receive a $19.95 per month plan with no commitment.


One of their plans is extremely attractive. Normally they offer an annual prepay plan for $199.95 for 1 year but they have a promotion offering the 1 year promotional rate of $139.95. The effective rate is only $11.66 per month for unlimited calling in the USA & Canada. The annual prepay also includes an additional "free" cloned line. This annual prepay does not allow refunds for cancellations so that is a downside. On added benefit is that if you ever move to a different city in the USA, you just need to tell them so then can update the 911 records and you simply take your Phone Power service with you at no additional charge, provided you have access to high speed Internet service at your new location.


The international rates provided by Phone Power are extremely competitive. The key thing to remember is that many companies advertise a low international rate but that is often the rate to call a landline in that country. If you are calling a friend or loved one on their cell phone, you will often pay a higher per minute rate when you call them. We researched many popular countries and found Phone Power offers some of the strongest international rates to both landlines and cell phones.  Rates to call India are only 5.8 cents/min to both landlines and cell phones. The rates to the Philippines is only 12.1 cents/min to landlines and only 14.2 cents/min to cell phones. We researched many European countries and Phone Power has the best rates. You can see this for yourself by using our drop down menu for residential international rates. A strong feature of Phone Power is that there is no additional monthly fee to enjoy their lowest international rates. We really liked that about Phone Power. It makes calling overseas worry-free.


The company's founders have a very successful history providing excellent customer service with consumer technology companies. We are confident that you will enjoy their service and it is one of the main reasons that Phone Power comes with our highest recommendation for phone service.



Unlimited Monthly

Activation Fee:   $0.00
One Time Equipment Charge: $0.00
Shipping & Handling: $14.95
First Month Service: $14.95
 
Total First Month: $29.90
Month 2: $14.95
Month 3: $14.95
Total for Months 4 -12: $134.55
 
Total Costs for the Year: $194.35
Average Monthly Costs: $16.20

Phone Power Reviews Customer Reviews

Great Service, Great VoIP, February 13, 2009
Anthony - Lansing, MI

Customer Service
5
Sound Quality
5
Reliability
5
Features
5
Price
5
Overall Experience
5
I needed a new VoIP provider after VoiceWing closed down. I was hesitant at first but I called and they answered the phone right away. I got my modem within a few days and everything worked right away. Very happy and the call quality is excellent.

Great Price & Great Quality, April 28, 2009
Heinrich - California City, CA

Customer Service
4
Sound Quality
5
Reliability
5
Features
5
Price
5
Overall Experience
5
I switched over from VoiceWing to Phone Power VoIP with no regrets. They have a Simple plan with no hidden costs. The sound quality is excellent. Customer service is pretty good. I had only one issue that I mis-set the blocking feature and blocked all incoming calls. It took them 3 days to discover the issue was due to my mistake. Overall I am happy with Phone Power

Great Phone Service , May 19, 2009
Mathew - Lakeland, Florida

Customer Service
5
Sound Quality
5
Reliability
5
Features
5
Price
4
Overall Experience
5
I just switched over from BBtelsys to phone power. BBtelsys closed their business on me one day without no notice. So far I am extremely satisfied with phone power's service. They ported my number ON TIME. All the features are great. I love "Click to call" and "line cloning" features they offered. ( I am not sure other VOIP providers offer those features) Overall its a great service. Technical support was also cool. I wish they could survive in this bad economy! I strongly recommend to anyone who is looking for a great VOIP phone service. Mathew

Awful experience, May 19, 2009
Mike - Washington DC

Customer Service
1
Sound Quality
1
Reliability
1
Features
3
Price
1
Overall Experience
1
I ordered online and canceled my order (by email and phone) a few hours later that same day (prior to 1 pm Pacific time). My activation date was not for another 5 days. They still processed my order and sent me a phone adapter. I returned the phone adapter unopened. I was charged $41.29 even though they advertise no cancellation fee, no contract, and satisfaction guarantee. I repeatedly requested a refund and am currently battling Phone Power for a refund (through my credit card company). Buyer beware - this is not a good company to do business with - the Satisfaction Guarantee is meaningless!

So Far So Good, May 19, 2009
Bruce - Virginia Beach, VA

Customer Service
5
Sound Quality
5
Reliability
5
Features
5
Price
5
Overall Experience
5
I was nervous about my switch at first so i got myself a new phone number to test them out. It's been 3months now and no problems so I had my old phone number ported over and switch went great. So far all is GREAT! I've delt with a very knowledgable customer service staff via chat with less than a minute wait every time. after every chat sesion you can email a copy of it to yourself. I also went on a trip and conected my equipment to a different ISP via highspeed And all was asif I were still home. On Phone Powers Website there is a link to check if you ISP is fast enough AND able to spupport VoIP; make sure to connect via ethernet cable not WiFi.

Great Price & Overall Quality, May 19, 2009
Hein T. - City of Commerce, CA

Customer Service
4
Sound Quality
5
Reliability
5
Features
5
Price
5
Overall Experience
5
I switched from Verizon to Phone Power. No regret so far. Simple plan, no hidden cost. Sound Quality is great. Customer service is good. Only one incident that I missed set the blocking feature and blocked all incoming calls. It took them 3 days to find my mistake. Overall I am happy with the service.

Just do it!, May 19, 2009
Mark - North Attleborough, MA

Customer Service
5
Sound Quality
5
Reliability
5
Features
5
Price
5
Overall Experience
5
Switched to Phone Power from Voicewing after Verizon pulled the plug on their VOIP service. It is superior to Verizon Voicewing in Reliability and Sound Quality. An excellent price with good features - blows the doors off POTS. No issues with setup. Just do it, you won't regret it!

I'm glad I came back, May 19, 2009
Eva - California City, CA

Customer Service
5
Sound Quality
5
Reliability
5
Features
4
Price
5
Overall Experience
5
I left phone power due to problems with connection to calls I was trying to dial. Also had issues with receiving calls. There would be a lot of noise (static) and could not hear the caller who was calling and had to hang up them. Well when I came back I had the same issues. Called tech support and was talking to someone within 15 seconds and he spoke Engliush. How glorious that was. I explained to him what was going on. He asked to share my computer with me and I gladly accepted. He went in and tweaked the DMZ Host in my modems settings and since then I have had no issues. I made as many calls as possible and then texted some people asking for them to call me soi that I may test my line. NOT one issue with it! I am very pleased. For any of you who may be having the same issue, please do not hesitate to call the support team. They are Very helpful and will get you up and running. I know now it is not their equipment or service. It was on my end. Give them a try, you be happy you did!

Don't Cancel Service, May 19, 2009
Bill - Albany, NY

Customer Service
1
Sound Quality
3
Reliability
5
Features
5
Price
5
Overall Experience
1
I moved and at my new house there was bad cell service. So I went VOIP with Phone Power. It was great until a new cell tower went up in my new town. I then canceled Phone Power and it has been a nightmare! The company is trying to get another $100 from me for a "missing power cord." I sent everything back and I keep receiving emails saying I sent them the wrong power cord. This is impossible as the only things plugged into the outlet was the modem and the Phone Power device. My Modem still is working so I didn't return the wrong device. I would like anyone to show me a power cord for a modem that costs $100!!!! If you get this service for a short amount of time...then beware!

So Far So Good, May 19, 2009
Dave - Jacksonville, FL

Customer Service
4
Sound Quality
5
Reliability
5
Features
4
Price
5
Overall Experience
5
We have been using phonepower for two of our phone lines using both ports on the ATA device. I am on a Macintosh with an Apple extreme router. We are very happy with the service, quality, and controls we have on the phones. The pricing is excellent as well. Our DSL provider disconnected our service while doing the whole port over of numbers by mistake. I was able to work around that by having the forwarding of my phone power lines to my cell phone until I was back up with my DSL. Great work around.

Poor Customer service, May 19, 2009
Tami - Lansing, MI

Customer Service
1
Sound Quality
4
Reliability
2
Features
4
Price
4
Overall Experience
2
I found that the voice mail did not work all of the time and tech support had a difficult time trying to resolve the issue every time I called in with the problem. I finally requested that my service be discontinued. I made the request one week before the start of a new billing cycle as to not be charge for another month. They waited to disconnect my service two days after the new billing cycle and then charged me for another month. I called customer service back to ask them why and got no straight answers. They said they would continue my service until the end of the billing cycle but they still have not reactivated my account. This has been going on for over a week now and they still have not done what they promised. Good luck with customer service and tech support if you need them and be prepared to pay an extra month when you decide to end your service with them!

great customer service, May 19, 2009
Andy - Hayward, CA

Customer Service
5
Sound Quality
5
Reliability
5
Features
5
Price
5
Overall Experience
5
Just signed up recently. E-mailed a question late last night and got an answer over the phone this morning. The customer service person made sure everything was working as it should, and was very helpful. Voice quality is excellent too. Very happy so far.

Awesome customer service, May 19, 2009
Chris - Dearborn, MI

Customer Service
5
Sound Quality
5
Reliability
4
Features
5
Price
5
Overall Experience
5
Have had service for abot 3 months now and it has been great. NO MONTHLY PHONE BILL!!! I originally set it up on Comcast but I switched to a new cable service (WOW) and reliability dropped alit (broken voice streams) which was due to the low quality of WOW service. I just switched to AT&T Uverse and with a little chat session with customer service (Very convienent!) it works great now. The reliability issues have been caused by my changing of cable services, not thier service. The only reason Reliability is 4 stars is because it may take a little reprogramming when changing cable providers. Customer Service is superior because unlike other customer service contractors for so many other companies, there is no language barriers. A USA company, hiring USA citizens... How refreshing. I recommend this service provider with no reservations. The free CLONED line 2 is an awesome feature, which brings call waiting to the next level. GOOD JOB....

I'm One Happy Customer, May 19, 2009
Gary - Clayton, NC

Customer Service
5
Sound Quality
5
Reliability
5
Features
5
Price
5
Overall Experience
5
I CAN'T SAY ENOUGH ABOUT PHONE POWER. THE WHOLE EXPERIENCE HAS BEEN GREAT. IT TOOK ME A LITTLE LONGER THAN I PLANNED TO GET STARTED. BUT THATS ONLY BECAUSE I WAS TOO STUBBORN TO CALL FOR THE TECH SUPPORT THAT WAS AVAILABLE FOR THE ASKING.

Awesome for the money!, May 19, 2009
Sergio - Otto, NC

Customer Service
5
Sound Quality
5
Reliability
4
Features
5
Price
5
Overall Experience
5
I originally signed up for Vonage but then I found out that they could not port my number over from Verizon so I dropped them. I'm glad I did because I found PhonePower! These people are really great. First, the price is very low, I signed up for the yearly deal and got a year free plus a free cloned line. This keeps my cost to about $10.00 a month for 2 years. Second, tech support is awesome! When you call, you actually get someone in the USA, not in India or somewhere else overseas. They are always VERY helpful and do all they can to get your issue resolved. I could not be happier with my service with PhonePower, especially since I'm saving over $60.00 month since I told Verizon to take a hike. I got tired of them nickle and dime'ing me all the time. Phone Power is awesome! Give them a try and you'll see I'm right.

Great Company!, May 19, 2009
Jeff Gordon - Boca Raton, FL

Customer Service
5
Sound Quality
5
Reliability
5
Features
5
Price
5
Overall Experience
5
I love Phone Power. I found their service to be impeccable. I was nervous at first but once the modem arrived, I just installed everything as instructed and it worked wonderfully. I upgraded from Skype because I didn't want to sit in front of my computer nor do I want to leave it on to simply make a telephone call. If you are shopping around for VOIP service, make sure that Phone Power is on the list.

Phone power is good., May 19, 2009
Barry Destro - Chicago, IL

Customer Service
4
Sound Quality
4
Reliability
5
Features
4
Price
5
Overall Experience
5
Switched from VOIP.com . Very happy with Phone Power.

I LOVE PHONE POWER, May 19, 2009
Robert T. - Los Angeles, CA

Customer Service
5
Sound Quality
5
Reliability
5
Features
5
Price
5
Overall Experience
5
Phone Power has been amazing. The service & phone quality are as good as my regular phone line. I save almost $600 a year.

Phone Power...No more!!, July 03, 2009
Ray - Martinsburg, WV USA

Customer Service
3
Sound Quality
1
Reliability
1
Features
5
Price
5
Overall Experience
1
In March 09, I switched from traditional Verizon service to VoIP with Phone Power.. Since day 1...what a mess.. Very poor sound quality and terrible reliability. I found myself constantly chatting with their tech support to resolve the many many issues on a weekly basis.. Finally had enough with Phone Powers service.. On 7/2/09, I swithched back to Verizon. You see, I got sucked into a great price for a too good to be true deal.. If you don't mind dealing with constant issues then they probably do have the best deal in town. But I personally think Phone Powers VoIP service is terrible. Too bad I prepaid the first year and lost my money.. But thats the way it goes I guess... Any company that is determined not to offer you a refund or even a partial refund for unused services is simply running a very crooked business.. A lesson learned!

Great VoIP!, October 03, 2009
Michael - Ocala, FL USA

Customer Service
5
Sound Quality
5
Reliability
5
Features
5
Price
5
Overall Experience
5
After reading many of the negative reviews I have to add mine. I have had them for over 2 years and just signed up for another year. I did have problems with my call quality until I switched my phone! I had older 2.4 cordless phones and whenever I was near a microwave it would interfere terribly with the call. However, after doing just a little research I found out the new DECT 6.0 phones work on a different frequency and thus eliminates the interference. We purchased these phones and amazingly enough great sound quality and no interference or static. PhonePower is a great company, customer service has been great!

A+ Service A+ Customer Service, October 23, 2009
Steve - Auburndale, Fl

Customer Service
5
Sound Quality
5
Reliability
5
Features
5
Price
5
Overall Experience
5
I have had one of my Small Business phones with Phone Power for a year now..... I am VERY HAPPY and now moved my other business phones with them. If you want good service, at a price you can afford, think Phone Power!! I could not be more pleased. Just for the record, I did have a problem, THEY Spoke to the DSL provider and got the DSL line fixed the correct way!!! Hats Off!!! Phone Power is #1

Avoid, Avoid, Avoid, January 07, 2010
Chris - San Diego, CA

Customer Service
1
Sound Quality
1
Reliability
1
Features
2
Price
2
Overall Experience
1
Horrible experience. Phone calls have persistent echoes, very poor quality. Tech supports attempts to "fix" the problem resulted in phone no longer working at all. Customer service rude and off-putting, not about the customer at all. Go with ANY other service, it couldn't be worse

If I Could give 0 stars, I would!, January 07, 2010
Anne - Poway, CA

Customer Service
1
Sound Quality
1
Reliability
1
Features
1
Price
1
Overall Experience
1
I strongly suspect that many of the outrageously positive reviews are from company employees, or from people who typed in the wrong VOIP service provider by mistake on the review form. Terrible quality, terrible customer service

myreview, January 11, 2010
Ira - Atlanta Georgia

Customer Service
5
Sound Quality
5
Reliability
3
Features
5
Price
5
Overall Experience
4
After initial 2 weeks of problems setting the device up. I was shipped a new one, the product was defective. Have had some other issues since. However overall positive. It's nice to speak to english speaking nice people. No I don't work for them.
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