for few months I am trying to explain to them, I want to cancel their phone service, and they just don't get it. I had to cancel the my debit card to make them stop charging me. emature company.

Joi-Phone SUCKS! I purchase this service almost a year ago. after finding out that I would not be able to use a fax without issues I immediatly returned the merchandise. WAY before 30 days. Well I am still waiting for my refund. I hope more people don't get ripped off like i did!

I have had joiphone for about 5 months now and I'm very happy with the service and the price. Before switching I had Vonage (best user interface, great sound quality but most expensive), PowerPhone (Great service, great customer service but you have to pre pay to get a good price which I can't do after loosing money to Sunrocket). JoiPhone has same sound quality as vonage or powerphone with my 3Mb dsl internet connection, good features but somewhat updated user interface or web interface to change the setting compared to vonage. I have their Joi to world plan which includes 800 minutes to select countries which I call often for $19.99 with unlimited calling in USA and Canada. Tech support is ok depending who u speak to but there is nobody to talk at billing if you have a problem (email support only with delayed replys from my experience). Overall I'm happy with the service and the price.

I used Joi Internet and found it to be pretty bad. The customer service department seemed to be staffed by a bunch of low rent, low paid morons. I think Joi internet went out of business due to poor quality and now they have resurfaced as a phone company. I would not trust them again.

I have tried their service. Now, I am having pain to get rid of them. They charged my Credit card twice. Don't respond to emails properly. Do not explain anything and can not talk to them via phone either. It's definitely not a good choice at all. This is a real problem.

They took my money and ran...literally. DO NOT DO NOT USE JOIPHONE. They billed me for three months service which I never received plus equipment which I received six months after I finally got them to stop collecting from my VISA. Check with the better business bureau and their states attorney generals office. I also filed complaints with the FCC.I received part of my money back by filing for a refund from VISA

Issue 1: Slow phone service -- after you dial any number, you wait a good 8-12 seconds before getting anything, ie "ringing or busy" Issue 2: Their "terms of service" say you have "unlimited usage" but they deemed that I was "abusing" the system -- and forced me to switch to a $34 a month business plan, or they would charge me a violation fee of $200. So I had to switch, nice. Issue 3: If you prepay or pay ahead, you WONT get any refunds past the first 30 days of service. Issue 4: Email ONLY contact to billing department, who is also slow in responding, about 2-4 days turn around. Plus you always get these "we already responded to email" messages also. Issue 5: Email ONLY contact to phone number transfer group, even worse slow or no response issue. Ended up dumping them for fios and phone service with verizonm for $53 a month.

They have charged my credit card $85 on 7/1 even after I cancelled in March. No reason given for the charge. Had the "defective" routers worked, I would have gladly stayed. They send you the equipment late as well so the 30 days are up. I don't want to go to court but their unethical business practices leave me with no choice. Hawk (parent company) already had troubles with the Altana Attorney General's office in 2005. Do your research .

I don't normally do reviews but if it saves someone else from the nightmare of dealing with such an incompotent company and stops them from signing up so this business will be forced out of business and do us all a favor then it's worth it. All the poor service described by others is true. Between the porting area to billing it's a toss up which area is more useless than the other. How these people are employeed when there are so many more qualified people out there in this terrible economy amazes me. No wonder the Atlanta Better Business Bureu has given this company a F - check it out atlanta.bbb.org. This is an independant authority if you don't believe this website or actual customers.

I have had JoiPhone for a couple of years, and have been pretty happy with them. Until all of a sudden I had calls to Bermuda on my phone bill which I never did. I don't know any one from Bermuda, I don't even know what a Bermudian looks like, and if I did I wouldn't talk to their Bermudian ass for 30 minutes, I don't even talk to my mother for 30 minutes. But anyway. I contacted them, the billing department is a complete waste of time since all they tell you to do is email them, since they can't give any information out. So I E-Mail 4 times. I get the automated response.. and it was over a month, and no-one responded. So I called again, asked to speak to a manager, and was informed by this inbred p.o.s that there was no manager present. I asked if there is a supervisor, or anything above him... He said, we have no Chiefs, no Supervisors, no Managers, nothing. He didn't even try to help, just NO NO NO. Anyway I FINALLY get in contact with a manager, she looks into my issue and said that she will call me back on Tuesday, low and behold, no call back. I call back on Wednesday, speak to her, and she said, that they have sent you an email (BS... no they didn't) And we can't do anything for you because when you dialed the number, you didn't call 011... I said but I never called Bermuda, she said. it was a call to the UK, but because you didn't dial the 011, then that's the reason why you got charged. I asked if they can do anything about the charges.. they said No. Unreal!!! Piss poor customer service, crappy service.. but a great price.

I started with Joi Phone over 2 years ago. I was drawn to their business line features (auto attendant, multiple lines, virtual extensions and etc.) However, from the beginning I had a ton of quality issues with the service. Poor call quality, dropped calls and outbound calls where I hear them… they can’t hear me. And the ninja of all phone problems – people that call me and get a message stating my number is no longer active. All the while I have a dial tone. So I begin to think. How long has this been down? I didn’t know. WHAT THA GRAVVYY!! (I gave cursing up a long time ago). I digress. Now remember, I’m running a business over here. So what do you think this kind of service will do for the ‘ole image? Exactly. I complain, they open a trouble ticket. I scream, they open a trouble ticket. I plead… you get the point. You know the trouble with their trouble tickets? They’re never resolved. For instance, my time-stamps for inbound calls where always wrong. The caller id stopped working. I literally can go on about other stuff, like the voip adapter being trash and being told that I have to pay for shipping on a new one (after complaining about 6 mo). Or asking for a one month's credit for 2 two years of crap and getting a few of days of credit back. Or billing me off cycle. The worst part is you can never talk to a real manager. You’re always being told to send an email to some shadowy figure that NEVER responds. Here’s the bottomline. You’re probably looking at Joi Phone because of the price coupled with features. Try out a company like phone.com – cheaper, far better, more features than Joi Phone. I just cancelled my account today. It took me so long because I’m a loyal idiot and I didn’t know about competitors that offered stuff for business (I mean at really reasonable rates). Hey Joi Phone… FULL FACIAL!!! Yep, right there in your grill!!

Dont buy joiphone any how, they are theefs. You knows guys, when they finish first one year they called me to renw my subscription, and also they said we dont have one year contract, we have only two yeasr contract, any way i renewed, after i renewed my two years contract, they called me and they said your contract is finished and yoy have to renew again, i told they i have 2 years contract, finally they disconnect my line. So beware, they are theefs.