JoiPhone Reviews

I do not call a lot from home phone because I am in car almost whole day and I am using cell phone (T-Mobile unlimited). But when I get to use Joi Phone service it works for me. I can make and receive phone calls. Sound quality is not the best, but is not bad either. Features - not to many. Enough for me! Have caller ID. That impressed me. Fax machine, it is true that u cannot use it with this phone line. Customer service - I do not call them often because I have no reason to bother them. But when I called them , they were a little bit bored but they helped me out. If the things will work in the same way in the next year I will keep them!

I paid for a full year service and was to receive a modem within a week. I didnt get it in two weeks so I cancelled my service and requested a refund. A week after cancellation I received the modem via fedex but I rejected it and fedex returned it to Joiphone. The modem was late two weeks and was sent after I cancelled service. I requested refund but they kept saying they haven't received the modem though fedex tracking confirmed delivery. You'll never get to billing or shipping department by phone; only by email which they dont reply to except an automated response. Three months later no refund, I contacted American Express over the claim. AMEX tried to work with them for a month but they won't send prove of service. AMEX refunded me the $140 and gave Joiphone 30 days to prove they offered me service and if they failed AMEX will close the case. They didnt contact AMEX and the case was close I got my money 4 MONTHS later. DONT BE FOOLED...DON'T BUY JOIPHONE. YOU'LL LOSE YOUR MONEY!!!!!

I have had joi phone for almost 2 years ..cos they charged me for the whole year after my 1st anniversary with them (from the credit card info they had on file) and I cannot get my money back They seem cheap up front .but the quality of calls, connection,service..all are the worst. You may be able to make calls ,but not recieve any or the other way around They do not refund your money.It is very difficult to get any decent treatment.

I made the switch about 6 months ago to JoiPhone. All I can say is WOW. I also wanted to say they have the best customer service I have seen yet!

It's been 3 months trying to cancel my service and no response, I'm not using their service anymore and they're still charging me every month, they ask you to send emails, and emails to cancel but they don't do nothing, I really don't recommend the service....

We called this joi phone people on 9 th dec for a phone connection and from that day our billing started. We got joi phone's router after 5 days of calling. We connected that on the next day. We can make calls very well no problems in that. But cannot receive calls. We called the customer service i think 5 time. but they are still unable to resolve the issue. And not ready to give the refund too. I will say to everyone beware of this joi phone. Customer service people are rude too. I still dont know how to start my phone's incoming calls. I have been charged the day i called them. VERYYY POOR SERVICE. HAVE told my every friend about this. So BEWARE...

Poor sound quality and dropped calls. Customer service man (that seems to be the same accented voice) everytime claims to be another person. Cancelled service Never refunded over $300 (for two numbers)after I returned the equipment

I have had a plethora of technological problems that have worsened as the months passed. I am in touch with every single law enforcement and business practices entity in our nation and want my refund

1. Although you can call for technical support, you may be without phone service for days if the problem can't be determined. The pressure is on you to get it figured out. 2. If it's a router issue that can't be resolved, Joiphone may have to send you another router. You pay $15.00 for them to ship it. You must return your old router and cords within 10 days. If they determine that the problem is due to your negligence or an act of God you pay $85.00 for the replacement router they sent you. 4. If you decide that Joiphone is just too much trouble, they won't refund any of the money you unwisely paid up front for a year's service.

DONT DO IT !! If i can save you aggravation and years of problems and headaches by telling you one thing, then DONT SIGN UP. Service = Horrible, Customer Service = There is none, Refunds = They wont issue them even if the promise them.

I spent hours troubleshooting with Joi Phone and had no success. I finally canceled, and now have been charged over $200 for a second year, with them telling me I didn't cancel, although I still have the email requesting cancellation. A very dishonest company.

JoiPhone is a total waste of anyone’s time and money. They publish an address of Atlanta, GA but when we showed up, it was a UPS Store! WOW! Is this where your office is supposed to be located? Well, I found the office and I have personal contact information.. If I don’t get my refund – the number will be posted.. But here’s the ADDRESS! 4311 Communications Drive Norcross, GA 30093 Go ask for Joe Egosi!

My number stopped working one day. I was told it would be fixed but they never did. Customer service is none existent. AVOID

I have had the worst experience with them. From billing, porting to support. Overall i moved to another service. Please note that some 1800 numbers cannot be dialed through them. I am finding out today they are the only ones who have this issue. The worst service byfar.

This is a company, which as much as it pisses me off, I fall in love with them even more. It's like a kid that bothers you but you find him pretty cute. I'm going to be succinct: 1. The price is beyond excellent. Can't find anything like this all over the Net. They know that and they have you by the “you know whats” because of that. 2. Service. It's good when it works and pretty bad when it doesn't. I must say, that over the past 2 years, the quality has improved tremendously. I give them that. How they deal with issues (when they arise) that is a totally different ballgame. You have to be patient. Tech support (when you get through) is USA based, English-speaking folks. They’re operating out of a Florida center --- mostly East coast, straight up folks. I’m from NY and I like talking to them – a real change than what I find around here in MN where I live. I like that. You talk to Americans. I don't have a problem with accents but I find that to some folks from other cultures, the notion of "listening" falls in a different realm. Again, the service is great when it works which is 98% of the time. When the Net is busy (peak times) and Joi's network is swamped, you'll get crackles and breaking ups in the outgoing (upload) stream. A lot of factors goes into this happening so don't be quick on blaming JoiPhone right a way. Just keep in mind this little tidbit. 3. Web interface. It sucks. It feels as if it was built back in 1990's and never upgraded. But it works after getting used to it. 4. Prepay. I know people had issues with Sunrocket before. So did I -- but I got a prorated refund from my AMEX right away. I think, most people have no idea what rights they have when charging on a credit card. Those who didn't get their money back, I'd say, you're wrong and pretty dumb! You should have gotten your cash back! And the fact that you haven’t shows how ignorant you are! If you carry a credit card in your wallet, be sure you know what it means, what rights you have as a user, etc. I’m tired of morons disseminating erroneous information! Don't be afraid to buy upfront 2 years of service. Use a major credit card - AMEX, VISA or MC. AND KEEP A RECORD OF YOUR PAYMENT and if the company goes under ( I really hope they won't because I love the savings), you can ALWAYS get a prorated (what you have NOT USED) amount back! 5. Unlimited service. It’s really not unlimited but rather limited to a really large number of minutes per month. So large, that unless you literally tape your phone to your face or use a personal account for business purposes, there's just no way you can go over the allotted number of minutes a month. The stipulation is in fine print and somehow deceiving. However, I have to be the devil's advocate here and say that it’s necessary to discourage those who use a personal account for business purposes or for something that would otherwise belong to an entirely different tier. I've been with this company for 3 years now and never had a problem using up my "unlimited" minutes. It’s just impossible unless one of more of the above happens. So, in summary: it's a good company that is a bit weird. There's no customer pampering or anything like that. You (the customer) need to understand that all that crappy papering many of you need from a company doesn't exist here. What they do (I hope they’ll be around for another 100 years) is provide you with very, very cheap phone service. What it takes to pass it cheaply to you, make sure you know what you're up against or else, go ahead and pay the 30 and up dollars for fancy, nicer tech support and such.

THIS IS A TOTAL SCAM, They shut down my unlimited calling plan for making too many calls. They wont refund your money. DONT USE< CALL VONAGE....im very pissed off.

This is the worst company I have ever conducted business with. They charged me for an adapter and first months service. I did not like there services and tried for 3 months to cancel. Then had to cancel my credit card to get them to stop charging me. Then they send me emails after emails asking for me to return the adapter that I "bought". Even though I clearly paid for it they would not give me the password to unlock it. I found an unlock on the internet and the adapter works great. STAY AWAY FROM THIS COMPANY!!!

Right after I signed up for two years, both my phone numbers went down. Callers only get a busy signal. It is now THREE WEEKS and they are doing nothing about it. This company has no business being in phone service if they cant fix a problem for 3 weeks.

I prepaid about $240 for one full year to joiphone. From June 25th, 2011 my phone is unable to receive any incoming calls. The caller always gets a busy signal. I called Joiphone numerous times and also emailed them. I asked them to fix the issue and provide me with service I paid for. Every time I called Joiphone they told me that they don't have any ETA on when the service will be restored. today is July 29th and the service is still not restored. I got frustrated and asked them to refund me. I was told that I won't get any money back because that's how it is in the contract. Well the contract also says that Joiphone will provide me with reliable service, what about providing that service and fulfilling the contract? Anyway, my advice to people - DON'T get joiphone.

I had a JoiPhone service since February 2007. I was happy by JoiPhone service: stable and reliable (though I have to mention that there was absolutely no support on the phone in 2007 and I had to use google to find the right answers to all set up questions, including router’s ports opening. Well, anyway, I had this service for 5 years until I realize that you can get a cheaper deal on VoIP nowadays. So I decided to cancel JoiPhone service. And here all trouble began. Long story short: 1. You will be charged $85 if you won’t return their equipment. I did. But still being charged $85. I received a collection note today. 2. I have a postal receipt with delivery confirmation, that I faxed over to JoiPhone… they are still saying that they never received their box. I’ll contact collection bureau today to provide all receipts I have and I guess I’ll try to resolve this problem with collection bureau. I will submit a complain to BBB as well. Bottom line: stay away. There are much cheaper options available. Avoid this scam.

Stay away from JOIPHONE. They are not reliable and has a poor quality service. They reject to port your phone number to a new company ,they say they don't have department for it ,according to their Representative named December .She is the only one there.

I had them for four years. They were good until the last 2 years when they lost my numbers 3 times. Twice we could not get them back and had to get new numbers They offered me another temporary number and then tried to charge me for that even though it was their fault the number was lost. When I returned their gizmo they claimed they did not received it until I had to fax them my return receipt twice. They still owe me money and now they not even returning emails. Keep away from this company.