By Mike Anderson
Despite several myths, hosted VoIP PBX is fairly easy to install. This type of system eliminates the equipment aspect, dramatically reducing the effort and complexity traditionally involved with maintaining a phone system. With a hosted VoIP PBX solution, there are no boxes crowding the central office and no appliances to install and configure. This extends to the entire operation including additional cabling, upgrades and VoIP PBX software patches. Since the hardware is completely managed by the hosted business VoIP service provider, small to medium sized organizations don’t need any IT knowledge to set up and utilize such a solution.
Hosted VoIP PBX installations generally involve taking pre-configured phones and plugging them into the company network. From there, the system is up and running. The network router may require tweaking from time to time, but even this task can be performed by an individual with little to no technical knowledge with a bit of guidance from the business VoIP service provider.
Features
Hosted VoIP PBX systems come included with numerous features. Depending on the status of your business, you may find that some offer immediate benefits while others will become advantageous in the future. Simply having a reliable telephone system that allows you to scale according to the growth of your business is perhaps the greatest advantage to a VoIP business service. You are provided with all the features of a robust system at a price that can be easily afforded on a small business budget, sparing you of the substantial equipment investment required by a traditional PBX solution.
While functionality tends to vary depending on the service provider, most hosted VoIP PBX systems offer the following features:
- Call Waiting
- Call Forwarding
- Auto Attendant
- Inbound and Outbound Caller ID
- Extension Dialing
- Audio Conferencing
- Blast Groups
- Voice mail to Email
- Virtual Telephone Numbers
- Toll Free Telephone Numbers
- Web-based Administrative Control Panel
- Emergency 911 Capability
- Efficient Codec to Preserve Bandwidth
- Call Logs
- Inbound Fax Functionality
So how easy is it to install a hosted VoIP PBX solution? As more advanced systems have become available, experts suggest that a complete system can be installed in less than 15 minutes. This simplicity extends to administrators, receptionists and regular staff as a VoIP PBX system can be set up by anyone. In the end, the level of ease and complexity you experience will all depend on the business VoIP business provider who installed the system.
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