ViaTalk Reviews

been with these guys for almost 2 years. The unlimited pre-pay makes the cost pretty compelling when you compare to everyone else. I've used their PAP device, a grandstream device, and an Allworx phone sys. The customer support has more than usually answered my question - it can take a while on hold but that has gotten better. My 2 years is almost up and I'll probably renew - as I can't find a better deal at the moment.

I had Viatalk service for about 2.5 years. The 1st year I had virtually no problems. I then signed up for the 2 year plan. The 1st year of the plan I had no problems also. The second year problems started happening. We could call out but others couldn't call us. We had voice problems and echoes. I contacted their customer service but apparantly they couldn't do anything because the problems were getting worse. I finally had enough and cancelled.

My brother told me about VOIP service and I started searching for services. I found Voice Reports and thought it was rich with detailed information on different providers. I must say that I really was looking for a company that had a great rate to Sao Paulo, Brazil. ViaTalk was it. I use my mobile phone alot but the rates are horrible and I wanted something that I can talk on when I get home and not burn up my cell phone minutes since nights & weekends on my cell plan don't begin till 9PM. I'm really happy with ViaTalk and can definitely recommend them. Their service is excellent.

I've been using ViaTalk for three years. It has USA Based Customer Service. Best pricing anywhere; I challenge anyone to find a better price with the same high quality of voice and customer service. I have two seperate lines. My 75 year old parents and 85 year old mother-in-law have signed up and enjoy the service. Five of my friends and neighbors have signed up and enjoy the pricing with excellent voice quality.

This service is always on with no hiccups. I am a former VONAGE customer. When compared to the big names on the market this company sure competes. Seems like others don't agree. With a descent internet connection (I have 10mbps down / 1mbps up) this company will perform. I send faxes and run my home alarm off of this with no problems. Customer service is great and always there when you need them. They have a call back feature that can't be beat during high call volume days. Second free cloned line is a wonderful feature. Its like having a second phone line but with one number. You may be turned off when you see that to take advantage of the BOGO deal you have to fork out close to 200.00 up front but there is no contract and if you want to cancel anytime within the year you get your money back of the prorated months you didn't use. Give this company a try and you will not be disappointed. Minimum connection is 69kpbs up and down. The connection speeds that I am running with is well more than enough to withstand this but I have tried it on 3.0mbps down and 128kbps up and it works great also. If you are wondering how one comes up with $7.87 take $189.00 and divide by 24 because you are getting two years of service. The fees everyone complains about are different if you pay for the BOGO deal, because you pay for them all up front but the 911 and taxes which amount to $2.45 for me. UPDATE: Close to six months later and still a head strong company. Not a lick of problems. Sure Vonages new world plan is appealing but unless you call out side of america (Mexico, Europe, Asia) the plan serves no purpose and is still $24.99 plus taxes and fees. Viatalk still has them beat. Number porting can't be easier and I even ported my number from Vonage. No problem. I love ya Viatalk. When researching keep this in mind. All VOIP providers limit you on their unlimited plan. VONAGE = 5000 min PHONEPOWER = 3000 VIATALK = 5100 min <-- The best.

I had viatalk over 3 year, and changed plan rencently, called customer service and confirmed change. But received bill with wrong charge, called again and they said will issue a refund and correct the wrong billing. I thought everything was done, but after a month, no refund and still with wrong charge. So called again, but they insist that they don't see any note showing I called, so they can't refund, only can do correct charge from next month... and I insist that need to be corrected, therefore they discontinuted my phone after this call... I never seen anything like this, of course I don't have to mention how long takes to get through customer service. The quilty is not clear, and can't hear much when you call, it has been lasted a few months.

I am just waiting to end my service contract with this company. First, the customer service guys and girls are very rude. Second, they have few hidden terms and conditions which are not being disclosed the time of sign up and l you are stuck!! Do not advise to any one All you get for $199 is pain. If you like pain, it's cheap at ViaTalk

When I called in as I was getting one way sound, they agent over the phone was not good. He said "you are getting what you have paid for". It my 10 days with them but I have to cancell it soon. The person was rude too.

The customer service is the worst you can experience. The phone takes too long to connect after dialing. So many hidden taxes on the name of government charges. Made me upset about charging my card without my authorization. Do not recommand to anyone. May good service providers are in market now so why would I get more stress for Viatalk

I had service for 3 months with lots of service issues. Every week I had to call to fix. The calls were dropping, not clear voice etc. etc.... They only advised to reset the phone modem, which I did 30-40 times during 3 months. I was so tired. Finally they advised me to change my phone modem. Which I did but they charged me $11. 00 for shipping a replacement modem. I returned back the bad-modem with another $7 for shipping. (They sent a used modem too) With the second modem the issue was not resolved. After 3-4 times of resetting it they said your internet is the issue. But internet was just fine. I had Vonage for 2 yeas and never had to reset the modem. When I asked for 3rd modem, they sent, but another $11 shipping... I called them to wave it but they didn't so I didn't return previous modem. They charged me $50 for not returned modem. I talked to manager, she did gave me credit and not refunded $50 even I returned modem with $8 shipping. After 15 days, with 3rd modems was still there. I called and talked to a manager. She was very rude, and just said o cancel the service if I have the same issue. I was OK so I have her cancelled the service but also charged my card $50 for early cancellation... I retuned all their modems but they haven't refunded my $50 for modem can $50 early cancellation. So please be careful with this people. They are just robbers... I don’t recommend this service to anyone

Terrible customer service, Viatalk due to me is around $200. They do not refund money or call back, once I get them on the phone through customer service they keep me on line and promising I will get refund in two three days (third time). This is the only way how I can complain due the small amount court is likely no options. Beware of this company, to add to this review, this is the only bad review I ever submit to any service or product as I am very easy person.

Arrogant management, front line service with attitude, poor call quality, bait and switch on pricing, poor monthly tracking of taxes, delays in responding to trouble tickets - not worth the hassle - would never recommend service for anyone.