I have had Lingo for over a year when I signed up you had to continue service for at least 3 months. About 2 months ago they changed there Terms of Service to 1 year I had been having trouble with them for about 5 months, constantly I couldn't Hear anyone on the line I would call they would fix it for about 1 day and then would go back to not being able to hear on the phone. well I canceled because I didn't want their service any longer and because of the change of ToS well They just decided to charge my account not only one last monthly fee but 2 months after they charged me a 99.99 cancellation fee. They Will Not return my funds or even talk about it. I ADVISE Everyone NOT TO USE LINGO go with a company that wont Rip you off every chance they get.

My family moved from Florida and I had used SBC/ATT when we lived in California. The old phone companies have really bad prices and setup fees that I found annoying. I saw all the Vonage commercials but I wanted to see what else was out there. I found this Voice Reports site and it made it a lot easier for me to shop. Most of the providers have pretty good pricing but I decided on giving Lingo a try since I felt comfortable with them after I read an article in Wired Magazine. I never used VOIP before and was a little cautious. I don't use my phone that often but I want to make sure that when I use it, I won't have any anxiety about the cost of per minute calls racking up. I signed up, got my equipment. I had some problems and got frustrated but eventually I got everything working with their customer service department. It's so much better than the old phone company and I get really cheap calls. It's a pretty good deal.

I just started with them. AT&T CallVantage sevice is been shut down. The sign up was easy and I'm making calls already with Temp. Phone number that they have provided. Old number porting take 20 days. AT&T was a little better. Price is good + 90KB Bandwidth make a big difference.

These criminals are the scum of the earth! They overcharged my bank card and cost me three $35.00 overdraft charges! I emailed my bank statement showing their criminality and they refuse to reimburse me for the $105.00. I will be suing them in small claims court and I will be relentless in revealing their criminal enterprise. Do yourself a favor and run from these creeps! Don't let them screw you as they have me. They don't even deserve a rating, they're world-class losers! One thing, revenge is sweet! Lingo, you screwed with the wrong dude this time you filthy scum!

I have been a Lingo VOIP customer for last three years with a residential connection without a problem with their service. I switched my VoIP plan to their Lingo World Max "Unlimited" Plan about two months ago and things went horribly wrong. Like each of the hundreds of people putting complaints about Lingo - I have been a victim of their scam. After a month of service, they suspended my service saying (by email) that my usage was above normal!! So much for an “unlimited” plan – they cancelled my “unlimited “ service saying my call volume was above average!! Since 12/11/2009 my service has been disconnected – Lingo sent the following email to me: “Our recent reports indicate that your calling patterns and usage have exceeded the acceptable threshold for a residential customer. Effective today, your Lingo service has been suspended. Please contact Customer Care at 1-888-546-4699 so that we may provide you with other options to continue using your Lingo service. Sincerely, Lingo” It seems they are insinuating that I am using this service for business purposes, which I am clearly not since I don’t run a business and this phone is in home. I made several calls to my wife who is travelling abroad – which is the reason to begin with why I changed to the World Max plan. Despite a month of calling about 20 times and unlimited holds for hours, and several voicemails and emails sent to them, I still havent heard back from the so called "concerned department" to resolve my issue and give me back the phone service. The customer care people in the Phillipines always tranfer to this option 7 so called concerned department - which now a days is not even taking mesages saying the mailbox is full. The thruth I got from their reps is that their World Max plan rolled out to compete with Vonage has gone horribly wrong and they are loosing money in this business. So it seems they have chosen to fraud the customers instead - first by making them signup for a 2 yr contract to switch to the Lingo World Max plan, then suspending their service for “high usage” and then "resolving" the issue by forcing the customer to change their plan back to some other plan and making them pay a $99 cancellation fee as written in the terms and conditions!!! Now this is the information I got from their operators in the Phillipines. They have also informed me that there is a mass of customers who have lost their service because of “high usage”. And all the hundreds of complaints only confirms this scam that is happening right now – see hundreds of complaints similar to mine at http://www.my3cents.com/search.cgi?criteria=Lingo Is the FCC going to allow Lingo to manipulate customers with fine print ? Is this lawful to cancel a customer’s service and then not respond to them for several weeks, especially for an essential service as a telephone ?

I had been a loyal, long time customer of Lingo - I had signed up with them in December 2004 and had no problems with them until last year. Based on their advertisements, I signed up for Lingo\'s World Max unlimited calling. I paid a $10 fee to make the plan change, which became active towards the end of October 2009. We make calls to India, predominantly to a few numbers. We were happily using the service when on Dec 16 my service stopped working. This being the only landline, my 5 month old infant and mother in law at home, we were pretty flabbergasted about the reason. When I called Lingo, I was told that they had sent an email 10 days ago (which had gone to my spam folder) about the fact that my usage was excessive and beyond the \"normal\" residential usage. I asked the guy to tell me how much was \"normal\" and what was the meaning of \"Unlimited\". He kept on blabbering about \"average use\", \"expected use\" etc. etc. and was never able to answer anything specifically. When I asked to speak to the manager, he said the manager was busy on another call. Finally, as I was traveling to India that evening, I asked what the options were - and he said that I will have to switch back to the previous plan (which did not have India free) - I could not restart on Unlimited World Max plan. It was almost that I was being punished for going over the limit of the \"unlimited\" plan. I asked him to switch the plan and restore the service (while at Chicago airport, waiting to board the flight). The next thing I did was to order Vonage right there, before boarding. Once Vonage was setup, they took almost 6 days for number transfer (happened on Jan 6, 2010). While looking up my credit card statements, I was appalled to see Lingo charges continuing on the card. I called them up to ask what the charges were for and was told that since I had not canceled the service, those were month charges for Jan and Feb. I asked the rep her name, her agent id and asked her to tell me what service did Lingo exactly provide in Jan and Feb to me, for which they charged my credit card. She said that even though I did not use the service, as per the terms and condition, as the account was still active, they had billed me. I corrected her saying that it was not a question of me \"not using the service\" - \"there was no service available to me from Lingo\" as the number had already been ported out of Lingo and I did not have any other number on the account. So if Lingo decides to bill me, it is charging for nothing and I am going to take this further - to the courts if required. She then said that she will request a credit for the two months that they charged me without service. I will wait to see if it actually occurs.